General terms & conditions - Dolce

General terms & conditions

Individual artists in a studio setting have carefully crafted all of the pieces you see on our website. We work very closely with each artist so that production schedules may accommodate our customers needs as best as possible; however, given the handcrafted nature of these pieces, subtle variations in detail and finish can occur as well as unpredictable delivery times.

CUSTOMER SERVICE
Please direct any questions about ordering or your existing order by logging into your account or by sending an email to info@dolcejewels.com You may also call us 1-303-728-4924 during normal business hours, Monday-Saturday 11-6pm Mountain time.  We want you to love your new pieces.

DELIVERY
In-stock items are typically shipped within 2 days of receipt; out of stock items may be available for special order, please ask us about delivery times for these items. Because Dolce specializes in hand-made, limited edition artisan and designer jewelry some pieces may require longer delivery times. You will be informed of availability and any delivery timing at the time of your purchase. NOTE: Larger items such as furnishings, lighting, and some sculpture will often require additional shipping times and handling fees to ensure the safe delivery of your order. You will be given final costs for handling and shipping on these items upon order, or you may ask for a shipping estimate prior to placing your order.

SHIPPING & HANDLING
Most small item orders are shipped via insured UPS Ground. Shipping for smaller items is free for orders that exceed $100. Expedited shipping may be available for an extra charge, please inquire with us prior to placing your order. Shipping times exclude weekends and holidays. Shipping prices are subject to change. Sales tax is not added unless we are shipping within Colorado.

LARGE ITEMS: Please see notes in "Delivery" section above regarding special handling and delivery of larger items.

IN-STORE PICK-UP
If you are in Denver, you can stop by and pick it up during business hours or by appointment. Our normal hours are Monday-Saturday 11-6pm Mountain time. It is recommended you let us know you're coming by calling us at 303-728-4924. Please be aware that local sales taxes will apply to any order picked up in our store, and may require an adjustment to your order total.

RETURNS

  • All returns and exchanges will only be accepted with a Return Authorization from us (RA) in writing.
  • For a refund, store credit, or exchange on your purchase, items must be returned within 14 days of receipt, unworn, undamaged, in new condition, and with tags still on the piece. Special orders, custom pieces, and sale items are final sale may not be returned.
  • Special and Custom Orders are final sales and cannot be returned or exchanged.
  • Please call 303-728-4924 or email info@dolcejewels.com to obtain an RA number and return shipping instructions.
  • Please be sure to fully insure the package and ship only using trackable methods

SPECIAL AND CUSTOM ORDERS

  • Featured jewelry that is out of stock may be ordered and is considered a Special Order.
  • Featured jewelry designs altered for specific client requests (other than ring size and chain length) are considered Custom Orders.
  • All Special and Custom Orders must be paid in full before the order is processed.
  • Complimentary adjustments and ring sizing must be made within 30 days of purchase, providing the piece is in new condition.
  • Not all adjustments are complimentary; please inquire.
  • Prices are subject to change without notice.
  • As all gemstones are unique, natural creations, colors may vary.

LAYAWAYS
A 50% deposit is required to create a layaway account. The balance must be paid within 90 days.
A 15% service fee will be charged on cancelled orders.

GIFT WRAP
We offer free gift wrapping as requested. Some larger items such as furniture, large fine art and many sculpture pieces are not available for gift wrapping. If you have special requests, please inquire with us prior to placing your order and we will do our best to accommodate you.

GIFT CARDS
Dolce Gift Cards are available in the amount you choose and are not taxed. Our Gift Cards are wrapped in Dolce's white gift box and hand tied with our custom blue ribbon and are shipped via UPS.  Shipping charges will be applied.

RING SIZES
There are many factors that affect a ring size, including air travel, spicy foods, alcohol, climate change and altitude can dramatically influence finger size. Dolce guarantees that rings will be the size ordered; however, we cannot guarantee the size of your finger.

If you believe that your hand may be swollen, we strongly suggest a ring ordered not be processed until an accurate size is determined, either by a visit to Dolce, by a jeweler in your home city or by using a ring gauge, which we can provide.

The first time we adjust the size of a ring the service is complimentary, providing the piece is in new condition and within 30 days of purchase. If the ring size must be adjusted again, or if it is the first time we adjust the size of a ring that was especially made for you, charges may apply. Please note that shipping fees may be applied as well. Ring sizing prices are subject to change.