Shipping and Returns :: Dolce - Dolce

Shipping & returns

DELIVERY
In-stock items are typically shipped within 2 days of receipt; out of stock items may be available for special order, please ask us about delivery times for these items. Because Dolce specializes in hand-made, limited edition artisan and designer jewelry some pieces may require longer delivery times. You will be informed of availability and any delivery timing at the time of your purchase. NOTE: Larger items such as furnishings, lighting, and some sculpture will often require additional shipping times and handling fees to ensure the safe delivery of your order. You will be given final costs for handling and shipping on these items upon order, or you may ask for a shipping estimate prior to placing your order.

SHIPPING & HANDLING
Most small item orders are shipped via insured UPS Ground. Shipping for smaller items is free for orders that exceed $100. Expedited shipping may be available for an extra charge, please inquire with us prior to placing your order. Shipping times exclude weekends and holidays. Shipping prices are subject to change. Sales tax is not added unless we are shipping within Colorado.

LARGE ITEMS: Please see notes in "Delivery" section above regarding special handling and delivery of larger items.

IN-STORE PICK-UP
If you are in Denver, you can stop by and pick it up during business hours or by appointment. Our normal hours are Monday-Saturday 11-6pm Mountain time. It is recommended you let us know you're coming by calling us at 303-728-4924. Please be aware that local sales taxes will apply to any order picked up in our store, and may require an adjustment to your order total.

RETURNS

  • All returns and exchanges will only be accepted with a Return Authorization from us (RA) in writing.
  • For a refund, store credit, or exchange on your purchase, items must be returned within 14 days of receipt, unworn, undamaged, in new condition, and with tags still on the piece. Special orders, custom pieces, and sale items are final sale and may not be returned.
  • Special and Custom Orders are final sales and cannot be returned or exchanged.
  • Please call 303-728-4924 or email info@dolcejewels.com to obtain an RA number and return shipping instructions.
  • Please be sure to fully insure the package and ship only using trackable methods